Return Policy

Last updated: January 2026

 Wheelies Mobility Scooter.

Returns & Refund Policy

1. Return Eligibility

At Wheelies Mobility Scooter, your satisfaction is our priority. If you’re not completely happy with your purchase, you may return eligible items within 14 days of delivery, provided they meet the following conditions:

  • The item is unused and in its original condition.

  • It is returned in the original packaging with all accessories, manuals, and documentation.

  • Proof of purchase (receipt or order confirmation) is included.

Please note that items showing signs of use, damage, or missing components may not qualify for a full refund.

2. How to Request a Return

To initiate a return, simply contact our customer support team and provide:

  • Your order number

  • The reason for the return

Once your request has been reviewed, we’ll provide:

  • Return instructions

  • A Return Authorisation (RA) number, if applicable

Please ensure the item is securely packaged in its original packaging before shipping.

3. Return Shipping

Unless your item is faulty, damaged, or sent in error, return shipping costs are the customer’s responsibility.

For your protection, we recommend using a tracked and insured courier service, as Wheelies Mobility Scooter cannot be held responsible for returns lost or damaged in transit.

4. Refunds

Once we receive and inspect your returned item, we’ll notify you of the outcome. Approved refunds are processed within 5–7 business days and issued to your original payment method.

Please note:

  • Original shipping charges are non-refundable unless the return is due to our error or a defective product.

  • A restocking fee of up to 15% may apply to selected products.

  • Depending on your bank or payment provider, refunds may take additional time to appear in your account.

5. Exchanges

Need a different model or accessory? We’re happy to help.

Exchanges are subject to stock availability and any price difference between products may need to be paid or refunded accordingly.

6. Damaged or Faulty Items

If your order arrives damaged or develops a fault upon arrival, please contact us within 48 hours of delivery.

To help us resolve your claim quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

Where appropriate, we’ll arrange a replacement, repair, or full refund at no additional cost.

7. Warranty Claims

Many of our products are covered by a manufacturer’s warranty. If your item develops a fault during the warranty period, we will assist you with the warranty claim process.

Please retain your proof of purchase and any warranty documentation supplied with your product.

8. Contact Us

If you have any questions about our Returns & Refund Policy or need assistance with a return, please contact our customer support team.

Wheelies Mobility Scooter assistance.