Shipping Policy

Last updated: January 2026

Last updated: January 2026

At EasyGO Mobility, we are committed to delivering your mobility products safely, efficiently, and as quickly as possible. Please review our shipping policy below to understand how your orders are processed and delivered.

1. Order Processing Time

  • All orders are processed within 2–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

     

  • You will receive another notification when your order has shipped.

     

  • Note: Mobility scooters or larger equipment may require additional handling or assembly time before dispatch. We will notify you if any delays are expected.

2. Shipping Rates and Estimates

  • Standard Delivery: Shipping charges for your order will be calculated and displayed at checkout.

  • Free Shipping: We offer free standard shipping on orders over a specific value [Insert Amount, e.g., R5000 / $500] within our standard delivery zones.

  • Delivery estimates usually range between 3–7 business days depending on your location.

3. Delivery Methods & Large Items

  • Smaller accessories are shipped via standard trackable courier services.

  • For larger mobility products (such as scooters or power chairs), we use specialized freight carriers to ensure safe transport. Some items may require a signature upon delivery.

4. Shipment Confirmation and Order Tracking

  • Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s).

  • The tracking information will become active within 24 hours.

5. Damages and Issues During Transit

  • EasyGO Mobility is responsible for your order until it reaches your doorstep.

  • As stated in our Return Policy, if you receive a defective or damaged item, please contact us within 48 hours of delivery with photos of the damage so we can arrange a replacement or full refund.

6. International Shipping

  • Currently, we only ship within [Insert Country/Region, e.g., South Africa]. We do not offer international shipping at this time.

7. Incorrect Addresses & Re-delivery

  • Please ensure your delivery address is correct at checkout. We cannot be held responsible for items delivered to an incorrect address provided by the buyer.

  • If a package is returned to us due to an incorrect address or failure to collect, additional shipping fees may apply to re-send the item.

8. Contact Us

For any questions regarding your order status or shipping terms, please contact our support team:

  • Email: kymcoagilitymobilitysa@gmail.com

  • Phone/WhatsApp: 078 385 689

  • Calls: 071 003 7445